FAQ

FAQ

FAQ

MAJORITY

Frequently Asked Questions​
 

How does Uqey enable its unmanned car rental operation?

Uqey allows users to unlock and lock their cars using a smartphone app simply by placing a dedicated box in the vehicle. Furthermore, since users register their driver's license and credit card in the app beforehand, no in-store procedures are required, enabling unmanned car rental operations.

What kind of company is the operating company of Uqey?

Uqey is operated by Tokai Rika Co., Ltd. We are a Toyota-affiliated parts manufacturer that has been producing automotive keys and other interior components for approximately 70 years. You can rest assured that our services leverage the high level of technical expertise and quality cultivated in the automotive industry.

 

*For more details about our company, please click here (Tokai Rika Co., Ltd. Homepageから

What types of businesses are using this system?

Our service is used not only by rental car companies but also by vehicle maintenance businesses that have replacement vehicles. Even if you are not currently in the rental car business, you can still use Uqey, so please feel free to contact us.

Please tell me about the initial costs.

There are initial setup fees and a franchise deposit required for implementation. Uqey can be implemented without any vehicle modifications, so there are no modification costs. Please contact us for details.

Can we operate from multiple stations?

Yes, it is possible. In fact, there are businesses that operate in multiple prefectures/stations.

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About services

What kind of service is Uqey?

Uqey is an unmanned car rental app that connects car rental companies with users. Since the entire process—from booking and picking up a car to returning it and making a payment—can be completed through the smartphone app, car rental companies can operate unmanned, leading to increased operational efficiency and reduced labor costs. Car rental users can depart immediately without waiting at a rental counter. Because it's a highly convenient service for both car rental companies and users, it's gaining popularity nationwide.

How does Uqey enable its unmanned car rental operation?

Uqey allows users to unlock and lock their cars using a smartphone app simply by placing a dedicated box in the vehicle. Furthermore, since users register their driver's license and credit card in the app beforehand, no in-store procedures are required, enabling unmanned car rental operations.

What kind of company is the operating company of Uqey?

Uqey is operated by Tokai Rika Co., Ltd. We are a Toyota-affiliated parts manufacturer that has been producing automotive keys and other interior components for approximately 70 years. You can rest assured that our services leverage the high level of technical expertise and quality cultivated in the automotive industry.

 

*For more details about our company, please click here (Tokai Rika Co., Ltd. Homepageから

How many members does Uqey have?

Uqey currently has approximately 25,000 registered members. It is used by people all over Japan, from Hokkaido to Okinawa.

Are there any foreign users of Uqey?

Yes. Uqey accepts international driver's licenses, so it can be used by foreigners as well.

Where do you operate?

Our services are used not only in store parking lots, but also in parking lots at hotels, airports, and roadside rest areas.

About the contract

What types of businesses are using this system?

Our service is used not only by rental car companies but also by vehicle maintenance businesses that have replacement vehicles. Even if you are not currently in the rental car business, you can still use Uqey, so please feel free to contact us.

Are there specific areas where Uqey can be joined?

Businesses from anywhere in the country can join.

What is the minimum number of units required?

There is no minimum order quantity. You can start with just one unit, so you can try it out on a trial basis before considering a full-scale implementation.

Are there any rules regarding the contract period? I would also like to know about the cancellation period and any penalties for early termination.

There are no contract period rules. You can start using our service from one month. You can also cancel the contract midway through, and there are no cancellation fees whatsoever, so please rest assured.

How long does it take before I can start using the service?

You can start using the service approximately 1.5 to 2 months after applying. The implementation process is as follows: Application → Information registration in the system and installation of the dedicated box in the vehicle → Start of use. Please contact us for details.

Regarding the cost

Please tell me about the initial costs.

There are initial setup fees and a franchise deposit required for implementation. Uqey can be implemented without any vehicle modifications, so there are no modification costs. Please contact us for details.

Please tell me about the monthly expenses.

Uqey's usage fees include a monthly QEYbox usage fee (which enables locking and unlocking car keys via a smartphone app), a system usage fee, and a tenant management fee. Please contact us for detailed pricing.

Is vehicle modification necessary?

No vehicle modifications are required. With Uqey, you simply place a dedicated box in your car, and you can lock and unlock your car using a smartphone app. It can be implemented immediately, and there are no modification costs.

What kind of cost-benefit ratio can be expected from implementing Uqey?

By implementing Uqey, you can eliminate the need for counter services and significantly reduce labor costs. Furthermore, by operating unmanned, you are no longer bound by business hours, allowing you to meet the needs of customers in the early morning or late at night, which is expected to increase revenue. You can also attract more customers by receiving reservations from Uqey members.

About operations and support

Are rental car rates determined by Uqey headquarters?

Rental car rates can be set by Uqey member stores. You can freely change the rates to suit peak seasons and other factors.

How do you check for scratches on a car?

You can also check for damage to the car using the app. Before renting a car and upon return, we ask the rental user to check for damage and, if there is any, take a photo and report it on the app. If the user does not report any damage and significant damage is found after the car is returned, we can charge the repair costs through the Uqey system. You can also check the screen during our meeting, so please feel free to contact us.

Can we operate from multiple stations?

Yes, it is possible. In fact, there are businesses that operate in multiple prefectures/stations.

Can this be integrated with the reservation system we are currently using?

We apologize, but we are currently unable to provide this functionality.

What is the support system like?

We provide thorough support not only during implementation but also afterward. We also have support centers for both our affiliated businesses and rental car users, so please rest assured.

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