Uqey is a rental car matching application that connects car rental businesses and users.

Reservations, car rentals, and payments can be completed on the app without face-to-face reception. For more details, Please refer to the Uqey User's Guide or the “Car User's Guide”. If you have any questions, please contact us here.　

Uqey is cleaned every time you use the service, so you can use a clean car every time and start with a full tank of gas. There is no　membership fee or monthly fee.

Please refer to the Uqey User's Guide or the “Car User's Guide”. If you have any questions, please contact us here.　

Please refer to the Uqey User's Guide or the “Car User's Guide”. If you have any questions, please contact us here.　

Please refer to the Uqey User's Guide or the “Car User's Guide”. If you have any questions, please contact us here.　

Car types vary by location, and you can be found on the Uqey app.

Rates are available on the Uqey app. You will need to register an account to reserve a rental car.

We offer a variety of compensation programs.

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Pick-up and drop-off availability varies from store to store, so please inquire at the store you use.

Varies depending on the car. Please inquire at the store you use.

Varies depending on the store you use. Please check on the app.

You can register for a free account on the “New Registration” page of the Uqey App or Uqey website login screen.

An email address and cell phone number are required.

A driver's license and credit card are also required to use the service.

The service is available immediately after account registration is completed. However, you will need to register your driver's license and credit card to use the service.

You can change your account information in the “Others” section of the Uqey application or on the Uqey website of “Check Account” -> “Member Information”.

Please contact your cell phone carrier regarding SMS reception settings.

To ensure the safety and security of your Uqey experience, we verify that it is an available phone number

There are no restrictions.

However, the name on your driver's license will be checked against the name on your driver's license, so please use the same notation as on your driver's license.

You may enter up to 20 characters for each of your first and last name.

The name you register will be checked against the name on your driver's license, so please use the same name as on your driver's license.

You can register for an account, but the service is not available for support car limited licenses.

This service is not available to those who do not have a smartphone, as it requires downloading the “Uqey” smartphone application to lock and unlock the car.

When registering with “Online Identification”:
Please take note of the following points when taking a picture of your driver's license.
(XNUMX) Wipe off any dirt on the surface of the driver's license to make sure it is clean.

Place the driver's license on a table or something similar to avoid out-of-focus images. (If the surface of the driver's license is dirty or scratched, it may not be readable.)
(XNUMX) Brighten the room.
(XNUMX) Use a black or dark-colored background.
(XNUMX) Turn off the flash setting to avoid reflections.
(XNUMX) Place the driver's license on a table or other surface to avoid camera shake.

Note that some models may have trouble focusing the camera. In such cases, please adjust your camera settings while taking the picture, for example: “Hold the driver's license slightly away from the camera and gradually move the smartphone closer to the camera”.

If you place your driver's license on the palm of your hand, it is likely to be out of focus.“Hold the driver's license slightly away from the camera and gradually move the smartphone closer to the camera”.

If you are having trouble registering using “Online Identification”, please go to , select “Submit Photo for Identification”, fill in the required information on your license, and upload your photo.

Uqey now offers service to international driver's license holders.
Before starting the rental, the international driver's license and passport of the contracting party and the additional driver must be registered. We recommend that you register in advance, as the rental car operator will verify your identity based on the information you provide.
The international driver's license for driving in Japan must be issued by a country that is a signatory to the Geneva Conventions and conform to the format stipulated in the Conventions. International driver's licenses issued by countries that are parties to the Geneva Conventions but issued in accordance with other conventions (such as the Vienna Convention) are not valid for driving in Japan.
The following requirements must be met in order to drive with an international driver's license. (XNUMX) The international driver's license must be issued within one year from the date of issuance and within one year from the date of landing in Japan. (XNUMX) The applicant must not violate the so-called “XNUMX-month rule” stipulated in Article XNUMX-XNUMX of the Road Traffic Law.

Regarding driver's license,Read More Please confirm

You can also register with an overseas cell phone number. Please select your country and enter your cell phone number in the phone number field on the customer information entry screen.

There are no account registration fees, monthly fees, or annual fees for Uqey, except for user-paid communication fees.

Varies depending on each store, car, etc. used.

Rates are available on the Uqey app. You will need to register an account to reserve a rental car.

If you have any questions about the rates, please contact the store you are using.

When returning your rental car, please return it with a full tank of gas.

If the car is not refueled, you will be charged for the additional fuel at a later date by the rental store.

For details, please check the rental agreement stipulated by each rental company.

The receipt after refueling will be required when you return the rental car.

Please keep it in a safe place.

Some rental stores may include the cost of gasoline in the rental fee.

If you have any questions, please contact the car rental store you are using.

Yes, it is possible. Receipts can be issued from the “Reservation Confirmation” screen of the Uqey app or the Uqey website by clicking “Usage History” -> “Reservation Details” -> “Issue Receipt” button.

The fee is determined after the vehicle is returned or the reservation is cancelled.

Payment must be made by credit card, one time payment only.

Debit cards and prepaid cards are not accepted.

We accept credit cards of 5 major international brands (Visa, MasterCard, JCB, AMEX, and Diners).

Cancellation fees based on the cancellation policy may apply. Please check your reservation confirmation e-mail for cancellation fees.

Payment at convenience stores is not possible. Only credit card payment is accepted.

You can check it on the Uqey app and the Uqey website.

Debit and prepaid cards are not accepted. Please use credit cards.

Please check the coupon for the expiration date.

If you have a coupon that has expired, you can check the expiration date by tapping the icon in the lower right corner of the HOME screen.

You can also check the expiration date from “Others” -> “Coupons” at the bottom of the HOME screen.

You can get a coupon by entering the coupon code on the coupon code entry screen, either by clicking on the coupon icon displayed in the lower right corner of the HOME screen, or by clicking on “Others” → “Coupons” at the bottom of the HOME screen.

You can use the coupon by selecting the coupon you want to use when you make or change your rental car reservation.

The coupon can be applied to the rental car fee.

However, cancellation fees, extension fees, and other charges are not eligible for appropriation.

The coupon will be returned immediately after the reservation is cancelled.

However, if the expiration date has passed at the time of cancellation, the coupon will expire.

You can check the coupons by clicking the coupon icon in the lower right corner of the HOME screen, or by clicking “Others” -> “Coupons” at the bottom of the HOME screen.

The coupons you have can be used at the stores indicated in the Terms and Conditions.However, if the coupon has expired at the time of reservation change, the coupon will expire.

When you change your reservation, you can use the coupon by checking the box for the coupon you want to use.

However, if the coupon has expired at the time of reservation change, the coupon will expire.

At the time of reservation, the credit card usage limit is provisionally reserved, and after the usage is completed, the final amount will be settled and billed to the customer.
At the time of reservation, the credit card usage limit is tentatively reserved, and the customer will not be billed at this time.  
*It may appear as if you have been billed multiple times for a single transaction, but please be assured that you will only be billed and paid for the final confirmed amount.
*Some credit card companies may send you a notice regarding the provisional hold on your credit limit.
 
■For reservations with a return date more than 60 days in the future To extend the provisional reservation of the usage slot XNUMX days before the return date,
the credit card used to make the reservation will automatically be used to provisionally reserve the slot again. 
*In the same way as with the provisional reservation, some credit card companies may send you a notice regarding the provisional reservation of your credit limit.
 
In the event that the credit card company fails to provisionally reserve your credit limit, you will be notified at to your registered e-mail address.
Please note that your reservation will be automatically cancelled if the reservation is not completed by XNUMX days prior to the departure date.
　

Please refer to the Uqey User's Guide.

If you have any questions, please contact us here.

You will need to register your credit card within the Uqey app.

In addition, before you start using the service, you will also need to register your driver's license, which can also be done through the Uqey app.

In addition, before you start using the service, you will also need to register your driver's license,

which can also be done through the Uqey app.

Reservations can be made prior to the car rental start time.

The cause is one of the following. If you still cannot operate the system after taking the following actions, please contact us here.

① The e-mail was delivered to the spam folder

→Please check your spam folder for the reservation confirmation e-mail.

②Email from outside cannot be received at

→Please check the settings of your smartphone.

③You are not allowed to receive the e-mail.

→Please set the following domain name to allow receipt of e-mail.

@rent.uqey.com

Varies depending on the rental car operator. Please inquire at the store you are using.

Reservations can be made up to 180 days in advance. (Return date must be within 180 days)

Varies depending on the rental car operator. Please inquire at the store you are using.

Reservations can be confirmed via the Uqey App or the “Reservation Confirmation” section of the Uqey website.

To cancel a reservation, go to “Reservation Confirmation” => “Cancel Reservation”.

To change a reservation, go to “Reservation Confirmation” => “Change Reservation”. If you cannot change the reservation, the “Change Reservation” button will not appear. In this case, please contact the store you are using.

For more information, the Uqey User's Guide.

If you have any questions, please contact us here.

If you have any problems, please contact the store you are using.

Passengers can also drive by registering as additional drivers.

Please note that once you have started using the service, you will not be able to register additional drivers.

To register an additional driver, the passenger must also register an account through the Uqey application, and can register from the “Reservation Confirmation” page of the Uqey application of the person who made the reservation.

Please note that the additional driver must also register his/her driver's license before starting to use the service.

Insurance and compensation will not be applied to Uqey members who have not registered their driver's license, or to drivers who are not additional drivers.

There may be times when you cannot make a reservation due to car inspections or cleaning. Please check with the store you are using for details.

Reservations can be made in 30-minute increments.

If you receive an error repeatedly, please note the error message and contact us here.

Uqey stations that are temporarily unavailable will not be displayed.

3D Secure is a system of identity authentication used for secure credit card payment on the Internet to prevent fraudulent use such as identity theft.

Uqey may require you to enter a “One Time Password” when you make a rental car reservation. The one-time password will be sent to you by SMS (short message) or e-mail from the credit card company.

*Please register the one-time password on the website of your credit card company in advance.

*Please contact your credit card company for details on how to register.

You will need to register an account and driver's license prior to use, have a completed reservation, and a smartphone with the Uqey app installed to use the service. Terms and conditions for use vary by rental car business. Please inquire with the store you are using.

Please make sure that your registered e-mail address and password are correct.

On the login screen, click “Forgot Password” and enter your e-mail address to reset your password.

Available 30 minutes prior to the reservation start time.

Please refer tothe Uqey User's Guide.

If you have any questions, please contact us here.

The Live Activity feature allows you to lock and unlock your car without having to launch the Uqey app

The Live Activity function is a feature that allows you to operate the key on the lock screen of your smartphone.
< In case of iPhone >
The key can be operated on the lock screen of the smartphone.
*Limited to those with iOS 17.4 or later installed.
< In case of Android >
The function is not supported, so please use the Uqey application to operate it.

Please make sure that the reserved start time and date are correct. Digital keys will be available 30 minutes prior to your reserved start time.

　　Please contact us at:

At the start of use, a rental certificate will be sent to your registered e-mail address by the rental car operator through the Uqey system.

Even if you are late for the start time, you can use the rental car until the return time.

If no cancellation fee is incurred, you can change the start date and time by clicking “Confirm Reservation” => “Change Reservation” on the Uqey application or the Uqey website. If a cancellation fee will be charged, please cancel your reservation and make it again.

If you have any problems, please contact the store you are using.

If you find any scratches, dents, or other irregularities in the car before departure, please contact the rental store you are using.

Depending on the rental car store you use, you may be asked to report the incident using the Uqey app.

*If you do not report the scratch or stain at the start of use and it is found after use, you may be charged for repair or cleaning.

Please contact the store you are using.

We will verify your identity by registering your driver's license, so there is no need to show us your driver's license at the time of departure.

Please refer tothe Uqey User's Guide.

If you have any questions, please contact us here.

Please check the following XNUMXpoints.

①Is the Bluetooth setting on the smartphone turned on?

② Are you operating the Uqey app in the vicinity of the rental car?

③ Is the Uqey application frozen?

④Is it XNUMX minutes before the start of use?

If the above steps do not solve the problem, please restart your smartphone or reinstall the application.

If you see the message “Tray open error” on the app screen, please close the tray on the side of the glow box or the black box under the passenger seat, as the tray is open.

*If you are using the key from the box, please make sure that the key is not placed backwards.

Also, with the engine running or on ACC, check to see if the power to the box is on (LED lights green). If not, check to see if the box power is on and the power cord is not disconnected.

Please install the Uqey application on another smartphone and use it.

If you do not have another smartphone, please contact the rental car store you are using.

The Uqey application can only be used by the registered user.

Please do not hand it over to your family or friends.

In the event of an accident, damage, defacement, etc., the responsibility rests with the member at the time of reservation, and insurance and compensation will not be applied. In addition, the membership contract may be terminated or the use of the application may be suspended.

You must return the car to the station where you rented it.

Park your car in the designated area and use the Uqey app to perform the return operation.

Please refer to the"Car Usage Guide".

Some rental agencies may require a return code.

Rental cars cannot be rented to those with provisional driver's licenses.

Also, a person with a provisional driver's license cannot drive a rental car that has been rented to a person with a driver's license.

For more details, please check the rental agreement stipulated by each rental store.

Driving without a driver's license is prohibited by law. Please do not forget your driver's license. For more details, please check the rental agreement stipulated by each rental car store.

You will not be allowed to use the rental car if you are under the influence of alcohol, if you have failed to pay the rental fee or have committed a non-returnable act in the past.

For more details, please check the rental agreement stipulated by each rental store.

For example, compensation will not be provided if the prescribed procedures, such as contacting the police or Uqey at the scene of an accident, violating the terms and conditions of the rental agreement, falling under the exemption or exclusion of payment under the terms and conditions of the insurance policy, or if there is fault in the use or management of the car.

For more details, please check the rental agreement stipulated by each rental store.

Required. Regardless of the size of the scratch or the presence or absence of the other party, it will be treated as an "accident.

Please be sure to report to each store and follow the store's instructions.

Depending on the rental car store you use, you may be asked to report the incident using the Uqey app.

If the necessary procedures are not taken, insurance and compensation will not be applied and the customer will be responsible for the cost.

For more details, please check the rental agreement stipulated by each rental store.

If a violation of the law occurs, please report to the police station. Please fulfill your obligations imposed by law, including the payment of fines. In addition, promptly contact the rental store and follow their instructions.

For more details, please check the rental agreement stipulated by each rental store.

Please contact the store after using. Depending on the rental car store, please report the incident via the Uqey app.

*If you do not report the incident and the car is found to be dirty after it has been returned, you may be charged a cleaning fee

Please contact the store you are using.

When returning your rental car, please return it with a full tank of gas.

If the car is not refueled, you will be charged for the additional fuel at a later date by the rental store.

For details, please check the rental agreement stipulated by each rental company.

The receipt after refueling will be required when you return the rental car.

Please keep it in a safe place.

Some rental stores may include the cost of gasoline in the rental fee.

If you have any questions, please contact the store you are using.

By clicking the “Key” button in the center at the bottom of the application >> “Request Extension” button in the upper left corner, you can extend your reservation in increments of 30 minutes.

However, if the next customer has already made a reservation, an extension will not be available and the message “No change can be made because there are no vacancies in the specified period” will appear.

Please contact the store before the return time has passed.

If you miss the return time without notifying us, it will be considered as an unauthorized extension and you may be charged an overdue penalty fee.

Please return to the designated station. The handling of charges for early returns varies from store to store.

If you have any questions, please contact the store you are using.

Recovery Digital Key function (reacquire the digital key) is available within one hour after the end of rental car use.

Please use this function to retrieve lost items and turn off the lights.

*The Recovery Digital Key function can be used for 30 minutes after reacquisition.

*The digital key can be reacquired only once.

And if 1 hour has passed since the end of use, the Recovery Digital Key function cannot be used.

Please use the car cleanly for the sake of the next user.

If the car gets dirty, please cooperate in a simple cleaning.

For more details, please check the rental agreement stipulated by each rental store.

Please park your car in a safe place and then contact the store you are using.

In the event of an accident, please park the car in a safe place and promptly take the following actions and follow the instructions of the rental car store. Failure to take appropriate action may result in violation of laws and regulations, and may result in not being covered by the insurance compensation system provided by the rental car store.

-Rescue the injured

-Contact and report to the police

-Confirm the other party involved in the accident

-Contact the store you used

*Once you have reported the accident to the police, please take the necessary procedures to obtain a traffic accident certificate.

If you settle with the other party at the scene of the accident, the insurance compensation system will not apply.

Regardless of the size of the scratches or dents, or whether or not the other party is involved, the accident will be treated as an accident.

The rental contract will be terminated when the vehicle becomes unusable due to an accident. In addition to the rental fee, other expenses may be charged by the rental store.

Anyone currently running a car rental business can join.

We will provide you with more details after receiving your inquiry.

No problem. It is a system that can be easily used even by those without knowledge of IT or systems.

Yes, it is possible. There are actually some businesses that operate multiple stations.

Regarding the cost, it is possible to join with minimal fees. We will provide you with details after you contact us.

Please click “Others” at the bottom of the Uqey application screen or your name on the Uqey website, then click “Change” to change your membership information and other information.

Required.

After renewing or reissuing your driver's license, please change your membership information by clicking “Other” at the bottom of the Uqey app menu screen or your ‘Name’ on the Uqey website, then press “Change”.

Please delete the information from “Others” -> “Payment Method Registration/Change” at the bottom of the Uqey application menu screen,

or delete the information on the Uqey website by pressing your ‘Name’ -> “Payment Information” and register your new credit card information.

Please check your usage history from “Reservation Confirmation” on the Uqey app or the Uqey website.

If you violate the Terms of Service, we may take actions such as suspending your use of the service or terminating your Uqey membership. In the event of suspension or termination, all reservations will be cancelled, even if the customer has any reservations at that time.

Please contact the store you are using.

For the sake of the next rental car user, please refrain from bringing strong-smelling food, perfume, etc.

For more details, please check the rental agreement stipulated by each rental store.

Please contact the store you are using.

It is prohibited by law for car rental companies to introduce or arrange for a driver, so if you need a driver, please make your own arrangements.

Please contact the store you wish to use.

Please install the Uqey application on your new smartphone and log in using the same account you used before the model change.

iPhone and Android smartphones with up to 3 generations of operating systems including the latest.

*The above conditions are recommended environments and do not guarantee operation.

The application may not work properly on tablet devices.

This application requires an Internet connection.

Also, please allow the app to use Bluetooth, location information, and the camera.

Please set your permission to receive the following domains.

@rent.uqey.com

Please check Uqey'sPrivacy Policy.

Please click “Other” at the bottom of the Uqey application menu screen or your ‘Name’ on the Uqey website, then click “Member Information” to cancel your membership.

*You cannot cancel your membership if you are in the process of making a reservation or using the service.