Uqey is a car rental matching app that connects car rental companies and users.

You can complete the entire process from attracting customers to accepting reservations and making payments all on the app. For more information, here.Please refer to.

Uqey has cleaning every time, so you can use a clean car every time, and you can use it with a full tank of gas. There are no joining fees or monthly fees.

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This may vary depending on the store you are using, but you can check it on the Uqey app.

Please note that you will need to register an account to reserve a rental car.

We have various compensation systems in place to ensure that our customers can use our services with peace of mind.

Drop-off is not possible.

Whether or not a shuttle service is available varies by store, so please inquire at the store you are using.

Varies depending on vehicle. Please contact the store you are using.

Varies depending on the store you use. Please check on the app.

You can register for a free account by clicking "New Registration" on the login screen of the Uqey app or Uqey website.

Please have your email address and mobile phone number ready.

However, you will need a driver's license and a credit card to use the service.

Once you have registered your account, you can start using the service immediately. However, you will need to register your driver's license and credit card to use the service.

You can change your account information from "Other" in the Uqey app, or from the menu "Account Confirmation → Member Information" on the Uqey website.

Please check that turning off the spam mail rejection settings and overseas mail rejection settings in your SMS reception settings may improve the situation.

Please contact your mobile phone carrier regarding SMS reception settings, etc.

To ensure that you can use Uqey safely and securely, we conduct this check to confirm that the phone number you provide is one that can be used to contact you.

there is no limit.

However, the name you register will be checked against the name on your driver's license, so please make sure to register the name in the same format as it appears on your driver's license.

Your first and last name cannot exceed 20 characters each.

The name you register will be checked against the name on your driver's license, so please register using the same name as on your driver's license.

You can register an account, but the service is not available for support car-only licenses.

Since you need to download the dedicated smartphone app "Uqey" to lock and unlock the vehicle, this service is not available to those who do not have a smartphone.

・When registering with "Online Identity Verification"
When taking a photo for your driver's license, please pay attention to the following points.
1) If there is any dirt on the surface of your driver's license, wipe it off and make it clean. Place your driver's license on a desk or other surface to avoid out-of-focus photos.

(If the surface of your license is dirty or scratched, it may not be readable.)
2) Brighten the room.
3) Shoot against a black or dark background.
4) Turn off the flash setting to eliminate reflections.
5) Place your driver's license on a table or other surface to avoid camera shake when taking the photo.

Please note that some models of cameras may have difficulty focusing. In that case, please adjust the focus by, for example, holding your driver's license at a distance and gradually bringing your smartphone closer to the subject.

A common example is when you take a photo of your driver's license while holding it in the palm of your hand, which can easily result in the photo being out of focus, so please place your license on a fixed object such as a desk when taking the photo.

・If you are having trouble registering with "Online Identity Verification"

Select "Submit a photo to verify your identity", enter the required driver's license information, take photos of the front and back of your driver's license, and upload them.

Registration is also possible with an international driver's license or a foreign driver's license.
For international driver's licenses, you will need to register your international driver's license under the Geneva Convention and your passport.
For foreign driver's licenses, you will need to register your foreign driver's license (issued in five countries: Switzerland, Germany, France, Belgium, Monaco, and Taiwan), a Japanese translation of the license, and your passport.
We recommend that you register in advance, as the rental car company will verify your identity based on the information you register.

Regarding driver's license,Read More

When registering an account, you can also register an overseas mobile phone number. To register, go to the mobile phone number field on the customer information input screen, select your country, enter your mobile phone number, and then register.

Uqey does not have any account registration fees, monthly fees, or annual fees, except for those related to communication, which are borne by the user.

This varies depending on the store and car you use, but you can check it on the Uqey app.

Please note that you will need to register an account to reserve a rental car.

If you have any questions about the fees, please contact the store you are using.

When returning the rental car, please make sure to return it with a full tank of gas.

If fuel is not refueled, you will be billed for additional fuel at a later date by the store you used.

For details, please check the rental terms and conditions set by each rental car company.

The receipt after refueling will be required when returning the rental car, so

Please keep it in a safe place.

*Please note that at some stores, the fee includes the cost of gasoline.

If you have any questions, please contact the store you are using.

You can issue a receipt by going to the "Reservation Confirmation" screen on the Uqey app or Uqey website, clicking "Usage History" → "Reservation Details" → "Issue Receipt" button.

The fee will be confirmed after you return the vehicle and settle the payment or cancel the reservation.

Payment is by credit card. One-time payment only.

Please note that debit cards and prepaid cards cannot be used.

We accept credit cards from the five major international brands (Visa, MasterCard, JCB, AMEX, Diners).

Cancellation fees may apply based on the cancellation policy. Please check the reservation confirmation email for details of cancellation fees.

Payment cannot be made at convenience stores. Payment can only be made by credit card.

You can check this on the Uqey app and Uqey website.

Debit cards and prepaid cards cannot be used. Please use a credit card.

Please check the coupon for the discount.

If you have a coupon that is still valid, you can check it by viewing the coupon icon in the bottom right corner of the HOME screen.

Alternatively, you can check the expiration date by going to "Other" → "Coupons" at the bottom of the HOME screen.

You can get a coupon by clicking the coupon icon displayed in the bottom right of the HOME screen, or by going to "Other" -> "Coupons" at the bottom of the HOME screen and entering the code on the coupon code entry screen.

When reserving or changing a rental car reservation, check the coupon you want to use.

You can use the amount shown on the coupon to pay for your purchase.

You can use it towards the rental car fee.

However, cancellation fees, extension fees, and other fees are not eligible for allocation.

After canceling your reservation, the item will be returned immediately. However, if the expiration date has passed when you return it,

Please note that coupons will expire.

You can check the coupons by clicking on the coupon icon in the bottom right of the HOME screen, or by going to "Other" -> "Coupons" at the bottom of the HOME screen.

You can select the coupon you have acquired and use it at any store that displays other terms of use.

When changing your reservation, you can check the coupon you want to use and apply the amount displayed on the coupon to your usage fee.

However, please note that if the coupon has expired when you change your reservation, it will be invalidated.

At the time of booking, a provisional hold will be made on your credit card's credit limit, and the final amount will be charged after your stay is completed.
When you make a reservation, your credit card credit limit is reserved and no charges will be incurred at this point. 
*It may appear that you have been charged multiple times for a single transaction, but please rest assured that you will only be charged and paid the final confirmed amount.
*Depending on the card company, you may receive a notice regarding a provisional hold on your credit limit.
 
■If the return date is more than 60 days in advance
55 days before the return date, your credit card will be automatically used to re-hold your credit card balance to extend the reservation. 
*Similar to the reservation made when you make a reservation, depending on your card company, you may receive a notice regarding a reservation of your credit limit.
 
■ If you fail to reserve your credit limit
We will send you an email to your registered email address.
Please note that if the reservation is not completed 10 days before the departure date, your reservation will be automatically cancelled.

Uqey User's Guide for more information.

If you have any questions, here.Please contact us.

To complete your reservation, you will need to register your credit card.

Please register within the Uqey app.

Please note that you will also need to register your driver's license before you can start using the service.

Please register via the Uqey app as well.

You can register before the start time.

This is due to one of the following reasons. If you are still unable to operate the device after taking the following measures, here.Please contact us.

① Delivered to the spam folder

→Please check your spam folder for the reservation confirmation email.

② I can't receive emails from outside

→Please check your smartphone settings.

3) Reception is not permitted

Please set the following domains to allow reception.

@rent.uqey.com

This varies depending on the rental car company. Please check with the store you are using.

Reservations can be made up to 180 days in advance (return date must be within 180 days).

This varies depending on the rental car company. Please check with the store you are using.

You can confirm your reservation by going to "Check Reservation" on the Uqey app or Uqey website.

You can cancel your reservation by going to "Confirm Reservation" ⇒ "Cancel Reservation" on the Uqey app or the Uqey website.

If you wish to change your reservation, you can do so by clicking "Confirm Reservation" -> "Change Reservation" on the Uqey app or Uqey website if no cancellation fee will be charged. If a cancellation fee will be charged, please cancel your reservation and make a new one.

For more information,Uqey User's Guide for more information.

If you have any questions, here.Please contact us.

If you have any problems, please contact the store you are using.

Rental cars can be driven by someone other than the driver who made the reservation.

Passengers can also drive by registering them as additional drivers.

Please note that you cannot register additional drivers after you have started using the service.

To register an additional driver, the passenger must also register an account through the Uqey app.

The person who made the reservation can register from the "Reservation Confirmation" section of the Uqey app.

Please note that additional drivers will also need to register their driver's licenses before starting to use the service.

*Please note that insurance and compensation will not apply if the vehicle is driven by a Uqey member without a registered license or by someone other than an additional driver.

There may be times when reservations cannot be made due to vehicle inspections or cleaning. Please check with the store you are using for details.

Reservations can be made in 30-minute increments.

If the error occurs repeatedly, please note down the error message and here.Please contact us.

Among the Uqey stations, those that are temporarily unavailable will not be displayed.

3D Secure is an identity authentication system used to safely make credit card payments over the Internet, and prevents fraudulent use such as "spoofing."

When reserving a rental car at Uqey, you may be required to enter a one-time password. The one-time password will be sent to you by your credit card company via SMS (short message) or email, and you will need to enter the one-time password to authenticate yourself and complete the rental car reservation.

*To receive a one-time password, please register in advance on your credit card company's website.

*Please contact your credit card company for details on how to register.

Before using the service, you need to register your account and driver's license, make a reservation, and use a smartphone with the Uqey app installed. Terms of use vary by rental car company. Please check with the store you are using.

Please check that your registered email address and password are correct.

On the login screen, click on "Forgot your password?" and enter your email address to reset your password.

The facility is available 30 minutes before the reservation start time.

Uqey User's GuideOr"Car Usage Guide"Please refer.

If you have any questions, here.Please contact us.

You can lock and unlock your car from your smartphone's lock screen without having to launch the app.

<For iPhone (iOS)>
By using the Live Activity feature, you can perform key operations on your smartphone's lock screen.
The Live Activity feature allows you to perform key operations on your smartphone's lock screen.
*Limited to devices with iOS 17.4 or later installed.
<For Android>
You can operate the keys via notifications on your smartphone's lock screen.

Please confirm that the start date and time of your reservation is correct. Digital keys are available from 30 minutes before your reservation time.

If you are still unable to use the service, please contact Uqey Support Center (0120-406-745Please contact us at:

When you start using the service, the rental car company will send you a rental certificate via the Uqey system to your registered email address.

Even if you arrive late for the start time of your scheduled trip, you can still use the bike until the return time.

If no cancellation fee is charged, you can change the start date and time by going to "Confirm Reservation" ⇒ "Change Reservation" on the Uqey app or Uqey website. If a cancellation fee is charged, please cancel your reservation and make a new reservation.

If you have any problems, please contact the store you are using.

If you notice any scratches, dents or other abnormalities on your vehicle before you depart, please contact the store you are using.

Depending on the store you use, you may be asked to report via the Uqey app.

*If scratches or dirt are discovered after use and you have not reported them at the start of use, we may charge you for repairs and cleaning fees.

Please contact the store you are using.

We verify your identity by having you register your driver's license.

You do not need to show your driver's license upon departure.

UqeyUser's GuideOr"Car Usage Guide"Please refer.

If you have any questions, here.Please contact us.

Please check the following four points.

① Is the Bluetooth setting on your smartphone turned on?

② Are you operating the device near the rental vehicle?

③ Is the Uqey app frozen?

④ Is it 30 minutes before you start using the facility?

* If checking and taking the steps from ① to ④ does not resolve the issue, try restarting your smartphone or

Please reinstall the app.

If the problem persists after trying all of the above, please contact the store you are using.

Or please contact the Uqey support desk (0120-406-745, press number 1 "How to use Uqey").

Please install the Uqey app on another smartphone and use it.

If you do not have another smartphone, please contact your store.

The Uqey app should only be used by the person registered.

Please do not give it to anyone, even family or friends.

If an accident, damage, or soiling occurs, the member who made the reservation will be held responsible, and insurance and compensation will not apply. Please note that we may also cancel your membership contract and suspend your use of the facility.

You cannot return the car to any station other than the one you rented it from.

Once you have parked your car in the designated spot, simply return it using the Uqey app.

If you have any questions,"Car Usage Guide" for more information.

Please note that some rental car companies may require a return code.

We cannot rent cars to people with provisional licenses.

Please also note that someone with a provisional license cannot drive a rental car lent to someone with a valid driver's license.

For more information, please check the rental terms and conditions set by each rental car company.

Driving without a driver's license is prohibited by law. Please do not forget this.

Examples include being under the influence of alcohol, having a history of default on rental payments or non-return of the vehicle, etc.

For more information, please check the rental terms and conditions set by each rental car company.

This includes cases where required procedures such as contacting the police and our company from the scene of the accident have not been taken, there has been a violation of the rental terms and conditions, there is a reason for exemption from insurance or exclusion from payment under the insurance terms and conditions, or there has been a failure to use or manage the vehicle.

For more information, please check the rental terms and conditions set by each rental car company.

It is necessary. Regardless of the size of the damage or whether there was another party involved, it will be treated as an "accident."

Please be sure to report this to each store and follow the procedures set by the store.

Depending on the store you use, you may be asked to report via the Uqey app.

If the necessary procedures are not taken (such as reporting to the police), insurance and compensation will not be applied and the costs will be borne by the customer.

For more information, please check the rental terms and conditions set by each rental car company.

If you do violate any laws or regulations, you must fulfill your legal obligations, such as reporting to the local police station and paying any fines, and also promptly contact the store you are using and follow their instructions.

For more information, please check the rental terms and conditions set by each rental car company.

If you notice any stains after using the service, please contact the store you used. Depending on the store you used, you may be asked to report the stains through the Uqey app.

*If dirt is discovered after use without a prior report, we may charge you a cleaning fee.

Please check with the store you are using.

When returning the rental car, please make sure to return it with a full tank of gas.

If fuel is not refueled, you will be billed for additional fuel at a later date by the store you used.

For details, please check the rental terms and conditions set by each rental car company.

The receipt after refueling will be required when returning the rental car, so

Please keep it in a safe place.

*Please note that at some stores, the fee includes the cost of gasoline.

If you have any questions, please contact the store you are using.

You can change the return time via the Uqey app. Click the "Key" button in the bottom center of the app, then click the "Extension Request" button in the upper left corner of the screen to change the return time in 30-minute increments.

However, if the next customer has made a reservation, the time cannot be extended and the message "There is no availability for the specified time, so the change cannot be made" will be displayed.

Alternatively, please contact the store before the return time.

If you miss the return time without contacting us, it will be considered an unauthorized extension and you may be charged a late penalty.

Please return the item to the station you used. Fees for early return vary by store.

If you have any questions, please contact the store you are using.

After use, the recovery digital key function (re-acquisition of the digital key) is available for up to one hour.

Please use this function to retrieve your lost items or turn off the lights.

*After re-obtaining your digital key, you can use it for 30 minutes.

*Please note that you can only reacquire a digital key once.

If one hour has passed since you stopped using the device, the recovery digital key function will no longer be available.

If you have any problems, please contact the store you are using.

Please keep the interior of the vehicle clean for the next user.

If it gets dirty, please help us with simple cleaning.

For more information, please check the rental terms and conditions set by each rental car company.

Please park your car in a safe place and then contact the store you are using.

In the unlikely event of an accident, park the car in a safe place and take the following steps immediately, while also following the instructions of the rental car company. If you do not take appropriate measures, you may be in violation of laws and regulations, or you may not be covered by the insurance compensation system set by the rental car company.

・Aid for the injured

・Reporting to the police and filing a report

・Confirmation of the other party involved in the accident

・Contact the store you are using

*Once you have filed a police report, please take the necessary steps to obtain a traffic accident certificate.

*If you settle with the other party at the scene of the accident, the insurance compensation system will no longer apply.

*It will be treated as an accident regardless of the size of the scratches or dents, or whether there was another party involved.

*The rental contract will end when an accident occurs and the vehicle can no longer be used. In addition, the rental car company may charge you various fees in addition to the rental fee.

Anyone currently running a car rental business can join.

We will provide you with more details after receiving your inquiry.

No problem. It is a system that can be easily used even by those without knowledge of IT or systems.

Yes, it is possible. There are actually some businesses that operate multiple stations.

Regarding the cost, it is possible to join with minimal fees. We will provide you with details after you contact us.

Click "Other" at the bottom of the Uqey app screen or your "Name" on the Uqey website and then "Change" to make changes to your membership information.

Is required.

After you have renewed or reissued your driver's license, you can change your membership details by clicking "More" at the bottom of the Uqey app menu screen or by clicking "Name" and then "Change" on the Uqey website.

Please delete your old payment method by going to "Other" at the bottom of the Uqey app menu screen, then "Register/Change Payment Method" and register your new credit card information.

Or, on the Uqey website, click on your "Name" → "Payment Information" and delete your old information, then register new credit card information.

Please check your booking history via "Check Booking" on the Uqey app or Uqey website.

If you violate the terms of service, such as non-payment of fees, we may take measures such as suspending your use of the service or terminating your Uqey membership contract. In addition, if your service is suspended or terminated, all reservations you may have at that time will be cancelled.

Please check with the store you are using.

For the safety of the next user, please refrain from bringing in strong smelling foods or perfumes.

For more information, please check the rental terms and conditions set by each rental car company.

Please contact each store for details on the ETC onboard unit installation status and how to check the onboard unit control number.

Rental car companies are prohibited by law from introducing or arranging drivers, so if you require a separate driver, please make your own arrangements.

Please consult with the store you are using.

Install the Uqey app on your new smartphone.

Please log in using the same account you used before changing your device.

iPhones and Android smartphones equipped with up to three generations of OS, including the latest.

*The above is a recommended environment, and operation is not guaranteed in all environments.

It may not work properly on tablet devices, etc.

*This app requires an internet connection.

In addition, we will use Bluetooth, location information, and camera, so please allow their use in the app.

Please set the following domains as your receiving permission.

@rent.uqey.com

UqeyPrivacy Policy for more information.

Please complete the cancellation procedure by clicking "Other" at the bottom of the Uqey app menu screen, or by clicking your "Name" → "Member Information" on the Uqey website.

*You cannot cancel your membership if you have a reservation or are currently using the service.